Return & Exchange Policy 

1. Scope of Application
We exclusively accept returns/exchanges for transportation-related damages occurred during . All other circumstances (including but not limited to product selection errors, non-defective items, or change of mind) are not eligible for return.

2. Eligibility Criteria
◼︎ Immediate Action Required

• Refuse delivery if packaging shows visible tears/dents (Require photo evidence with shipping label)

• Open package in presence of carrier staff when possible

◼︎ Documentation Standards

• Submit HD photos showing:
  ▸ External shipping box damage
  ▸ Internal product damage with original packaging
  ▸ Clear visibility of batch number (located inside glove)

• Provide unedited unpacking video (continuous shot from unboxing to damage discovery)

◼︎ Time Constraints

• Report within 3 calendar days from delivery date

• Physical return must be initiated within 14 days after claim approval

3. Special Provisions for Returns
◼︎ Shipping Cost Responsibility

• We cover return shipping costs via designated carriers (Ups Fedex)

◼︎ Prohibited Modifications

• Do not remove/alter any authentication tags

• Keep all original protective films intact

4. Enhanced Protection Options
◼︎ Premium Shipping Insurance (Available at checkout)

• Covers full value loss + expedited replacement

6. Sending and Receiving Address
◼︎ 1005 Sleepy Hollow Dr，garland 75043